SBM After-Sales Service: Enhancing Customer Satisfaction and Equipment Performance

SBM's after-sales service team went to Zhejiang, China, and conducted field visits and product research on local customers one by one, and conducted a comprehensive and detailed inspection of customers' equipment.

SBM knows that only by really going to customers can we better understand their needs. Some of the customers who were visited were old customers who had cooperated with SBM many times, and some were cooperating with SBM for the first time. In order to more accurately understand the problems encountered by customers in production, the service team conducted in-depth face-to-face communication with front-line operators, listened carefully to the staff's feelings and suggestions on the use of equipment, and recorded every feedback.

In this way, not only can we accurately understand the operation and management status of customers' equipment and solve problems for customers; we can also collect a lot of valuable first-hand information, which provides an important basis for subsequent product improvement and upgrading.

The stable operation of equipment is the key to ensuring the smooth progress of production. To this end, in addition to the questions raised by customers, SBM's after-sales service team also conducted a meticulous inspection of each device. From external conditions to internal component function testing, from the evaluation of motor system stability to the inspection of the wear degree of wearing parts, each link is recorded in detail, and the situation found is fed back to the customer in advance, pointing out the specific manifestations of the problem and its impact on production, guiding the customer to take corresponding measures to reduce the risk of unexpected downtime and ensure the continuous stability of production operations.

In addition to dealing with and solving current problems, SBM also pays special attention to the skills training of customer operators. In order to enable customers' operators to better master the operation and maintenance skills of the equipment, SBM's after-sales service team demonstrated the correct equipment operation methods on site, and explained in detail the common causes and solutions of equipment failures. In this way, it helps customer operators improve their skills and ability to deal with emergencies, reduce the risk of unexpected downtime in the production process, and improve production efficiency.

Every after-sales service is an opportunity for SBM to deepen understanding and trust between customers and us. We will continue to improve our service level and provide customers with a better experience.